Affiliate with your family and maintain the current affiliation, according to the social security system in health, to the contributory or subsidized regime as appropriate. In this way it fosters the integral care of your health and that of your family.
Provide the health team in a timely, clear and truthful the complete and detailed information of their symptoms, their past illnesses, hospitalizations and / or previous surgeries, the medications they are taking and all those aspects related to their health.
Comply with the rules, regulations and instructions of the institution, focused on the safety of the user and his family.
Take care of the facilities, the endowment and make good use of the resources. Respect the property of others, leaving in its place the elements of common use.
Treat with respect and dignity the people who serve you and the other users.
Inform the Customer Service Office: Questions, Complaints, Claims, Suggestions and congratulations. Report news such as: changes in the identification data, EPS to which you are affiliated, place of residence and telephone number.
Assume with responsibility and commitment the care of your health, your family and the community, taking care of the treatment plan ordered by the doctor, attending the scheduled appointments, as well as complying with the additional care recommended by the health personal.
Present the day of the appointment: current order of the EPS and the material requested by the health staff of the Institution.